We've recently sent our son back to the program as an alumni. This is his second year with the program. However, this time he was not staying until the end of the program. He was released on the fourth day from the program’s nurse office after we strongly insisted that he was sick and should be seen by a doctor. He was running a fever and had been in and out of the nurse lounge for three days.

We are requesting a refund because we do not have a travel protection plan. We want to know if anyone has had a similar experience and what actions were taken and what were the results of those actions. We were told to submit the request in writing and the management will review it and get back with us.

We appreciate any advice in advance,